Professional Services
Professional Services Client: Managed IT & Cloud Migration
How ITSL migrated a London accountancy firm to secure cloud systems and reduced IT downtime with a managed support plan.
The challenge
A small accountancy firm was relying on ageing on-premise servers with inconsistent backups, and staff regularly lost time to IT issues with no formal support in place.
The ITSL solution
ITSL carried out a full systems audit, migrated the firm to secure cloud storage and email, set up automated backups with disaster recovery testing, and moved the firm onto an ongoing IT support plan.
The results
- Zero data loss incidents since migration, tested through regular recovery drills
- IT-related downtime reduced substantially with proactive helpdesk support
- Staff able to securely access files and email remotely for the first time
- Predictable monthly IT cost replacing unplanned, reactive repair bills
“We went from firefighting IT problems every month to barely thinking about it, which is exactly what we wanted from a support partner.”
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