AI & Data
Chatbot Development for Website, WhatsApp & Instagram
Instant, on-brand replies to your customers' most common questions on your website, WhatsApp and Instagram, day or night.
What does ITSL's Chatbots (Website, WhatsApp & Instagram) service include?
ITSL is an AI chatbot development company that builds conversational assistants for business websites, WhatsApp and Instagram, so customer questions get an instant, accurate reply at any hour.
Most customer enquiries are repetitive — opening hours, pricing, availability, order status — and a well-built chatbot can answer these instantly while routing anything complex to a real person.
We build chatbots trained on your own business information across the channels your customers already use, from an on-site chat widget to WhatsApp and Instagram direct messages.
Key benefits of Chatbots (Website, WhatsApp & Instagram)
- 24/7 automated replies to common customer questions across web and messaging channels
- WhatsApp chatbot for business set up on your existing WhatsApp Business number
- Instagram chatbot for business handling DMs and comment replies automatically
- Smooth handover to a real team member for complex or sensitive enquiries
- Chatbot content and answers trained specifically on your business, not generic scripts
How ITSL delivers Chatbots (Website, WhatsApp & Instagram)
- 1
Map common questions
We identify the questions your team answers most often across every channel.
- 2
Design the conversation
We script clear, on-brand responses and handover rules for complex queries.
- 3
Build & connect
We connect the chatbot to your website, WhatsApp Business account and/or Instagram.
- 4
Test & improve
We monitor real conversations after launch and refine the chatbot's answers.
Tools & technologies we use for Chatbots (Website, WhatsApp & Instagram)
- WhatsApp Business API
- Instagram Messaging API
- Website chat widgets
- LLM-based conversation engines
How much does Chatbots (Website, WhatsApp & Instagram) cost?
Chatbot setup is included as an add-on from the Growth package, or quoted individually for standalone projects — see pricing for details.
FAQs about Chatbots (Website, WhatsApp & Instagram)
Can a chatbot handle WhatsApp customer service for my business?
Yes. ITSL builds WhatsApp chatbots connected to your WhatsApp Business number that can answer common questions instantly and hand more complex conversations to your team.
Can ITSL build an Instagram chatbot for direct messages?
Yes, we build Instagram chatbots that respond to DMs and comments automatically, using answers trained on your business information.
Will the chatbot sound robotic or generic?
No, we write and train each chatbot on your specific business details, tone of voice and frequently asked questions rather than using a generic script.
How long does it take to set up a chatbot?
A single-channel chatbot, such as a website widget, typically takes 1–2 weeks to script, connect and test; multi-channel setups take longer.
Can the chatbot be updated later as our business changes?
Yes, we can update the chatbot's scripted answers and handover rules at any time as your services, pricing or FAQs change.
Ready to discuss Chatbots (Website, WhatsApp & Instagram)?
Book a free consultation with ITSL or check our pricing packages to get started.